Order Tracking
There are two easy ways to stay up-to-date on the status of your order:
Visit our Order Tracking page to view your order status. You will need your tracking number that you will receive from our email, for example, KPDVALECOMTH-order number-1 for tracking.
Log into My Account and review your order history.
Why am I not seeing any tracking scans for my order?
Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation email. Several days may pass between package scans as your order moves between carrier locations. We assure you that this will not affect your expected delivery date.
When will my order get processed?
Orders placed after 12 p.m. ICT Monday - Friday may not be processed until the following business day. Weekend orders will be processed the next business day (Monday). Weekend delivery is not available.
When will my order ship?
COVID-19 UPDATE: We’re taking extra care with your order during these challenging times. We’ve implemented a number of safeguards in our partner distribution centers to ensure everyone’s health and safety. We’ll send you emails to keep you updated on the progress of your order, as we are experiencing order shipping delays. Orders with Standard Delivery should still arrive within the quoted 10-14 business days.
You will be provided the carrier name and tracking number via email once your order ships. Orders shipped within the Thailand will arrive via Kerry Logistics.
Note: In most cases, your order is finalized immediately and cannot be changed or canceled. You may receive several shipments to complete the fulfillment of your order.
What Delivery Options do you offer?
Kerry Logistics
| DELIVERY TYPE |
FLAT RATE SHIPPING |
MINIMUM SPEND FOR FREE SHIPPING |
TIME FRAME |
| STANDARD - BKK & GBKK (Samut Prakan, Nonthaburi, and Pathum Thani) |
THB 55 |
THB 1,500 |
10-14 business days* |
| STANDARD UPC – OUTSIDE BKK & GBKK (Samut Sakhon and Nakhon Pathom) |
THB 90 |
THB 2,000 |
10-14 business days* |
THB 55 Flat Rate Shipping & Handling is available for orders below THB 1,500 in merchandise value shipping via Standard service to Residential Addresses and PO Box destinations in BKK & GBKK and THB 90 Flat Rate Shipping Fee is available for orders below THB 2,000 in merchandise value shipping via Standard service to Residential Addresses and PO Box destinations in UPC areas outside BKK & GBKK. Orders with a merchandise subtotal (after savings) above THB 1,500 will receive free shipping & handling for areas BKK & GBKK and orders with a merchandise subtotal (after savings) above THB 2,00.00 will receive free shipping & handling for areas in UPC, outside BKK & GBKK. Not all services are available for all destinations. Available service options will be displayed at checkout.
*Delivery to PO Boxes will take place if there is nobody home to accept the delivery.
NOTE: Orders placed after 12 p.m. ICT Monday - Friday may not be processed until the following business day. Saturday delivery is not available.
Shipping & handling charges - which include taxes, duties and brokerage fees where applicable - will automatically be added to your total during Checkout.
Do you offer a Ship-to-Store option?
We do not offer this option at this time; however, we do offer THB 55 Flat Rate Shipping & Handling for orders below THB 1,500 in merchandise value within BKK & GBKK and THB 90 Flat Rate Shipping & Handling for orders below THB 2,000 in merchandise value within UPC, outside BKK & GBKK shipping via Quantium.
Can I ship my order internationally?
At this time, we only ship to addresses that are located within Thailand
Flat Rate Shipping & Handling
THB 55 Flat Rate Shipping & Handling is available for orders below THB 1,500.00 in merchandise value shipping via Standard service to Residential Addresses and PO Box destinations in BKK & GBKK and THB 90 Flat Rate Shipping Fee is available for orders below THB 2,000 in merchandise value shipping via Standard service to Residential Addresses and PO Box destinations in UPC areas outside BKK & GBKK.
What if my package is late or lost?
If your order hasn't arrived, please call the carrier and allow one additional business day past the delivered scan, or one additional business day after your shipping time frame. If your package still has not arrived, please email us at [email protected] from Monday – Friday, 9:00 PM - 6:00 PM ICT or call us at 1-800-014-226.
NOTE:Be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.
What if my item arrives damaged?
If your order arrives with a damaged or defective item, please mail us at [email protected] from Monday – Friday, 09.00 AM – 06.00 PM ICT or call us at 1-800-014-226.
ADDITIONAL SHIPPING GUIDELINES
Delivery Estimates are based on two factors: order processing time and time in transit. In Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding Public Holidays. During peak periods you may experience longer than average order processing time.
Bath & Body Works will determine the most efficient method of delivery based on your shipping address.
Shipping & handling will be charged at the time of order being placed.
Shipping & handling is a taxable service.